Complaints Procedure

DermaHub Complaints Procedure

At DermaHub, we are committed to providing high-quality training, education, and customer service. We value feedback from our delegates, clients, and partners and take all complaints seriously. We use complaints as an opportunity to improve our services and ensure a positive experience for everyone.

How to Make a Complaint

If you are dissatisfied with any aspect of our services, training courses, customer support, or interactions with our team, please let us know as soon as possible.

You can submit a complaint by:

Email:  info@dermahub.com

Phone: 020 3873 7610

Post: Global Longevity Academy, 111 Park Street, London, United Kingdom W1K 7JF

Please include:

  • Your full name
  • Contact details
  • Details of your complaint
  • Relevant dates and course information (if applicable)
  • Any supporting documentation or evidence
  • The outcome you are seeking

Our Complaints Process

Step 1 – Acknowledgement

We will acknowledge receipt of your complaint within 2 working days of receiving it.

Step 2 – Investigation

Your complaint will be reviewed by an appropriate member of the team who was not directly involved in the matter where possible. Where deemed necessary, escalation to management will occur. We may contact you for additional information if required.

Step 3 – Response

We aim to provide a full written response within 10 working days. If the matter is complex and requires additional time, we will keep you informed of progress and provide an updated timescale.

Step 4 – Escalation

If you are not satisfied with our response, you may request that your complaint be escalated to a senior manager or director for a final review. We aim to complete the escalation review within 10 working days of receiving the request.

Confidentiality

All complaints will be handled confidentially and in accordance with applicable data protection laws. Information will only be shared with individuals involved in investigating and resolving the complaint.

Continuous Improvement

We record and monitor complaints to help us improve our services, training programmes, and customer experience. Feedback is welcomed and appreciated.

Contact Us

For any questions regarding this procedure or to submit a complaint, please contact:
Email:  info@dermahub.com
Phone: 020 3873 7610
Website: https://dermahub.com
Effective Date: July 2026
Review Date: July 2027

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We are an online educational platform dedicated to helping medical professionals and aspiring individuals achieve their career goals.

DermaHub offers constantly updated library of video tutorials covering Dermal Fillers, Botulinum Toxin (Botox), Skin Boosters, PDO Threads, anatomy, complications management and more!

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